Your privacy matters. This page explains how your data is collected, used, and protected on our site in accordance with Australian law.

Information We Collect

We collect only what is necessary for support and to improve our services.

• Personal details you provide via forms, such as name, email, and phone number.
• Site usage information collected through website analytics and cookies.
• Communication details from enquiries, feedback, or support requests.
• Any additional information you choose to share with us voluntarily.

How We Use Information

Your information is used to provide guidance, answer queries, and improve resources.

• Respond to your enquiries and provide direct support.
• Analyse site usage to make our resources more effective.
• Send service updates or notifications when relevant.
• Maintain and improve website security and function.

Our Legal Basis

Data collection is based on your consent or our need to deliver requested services.

We only process personal data for legitimate purposes and will always request your consent where required by law.

Sharing Information

Your data is not sold but may be shared as needed with trusted service providers.

• Service providers that assist in website function or enquiry handling will access information only as needed.
• Legal authorities, if required by law, may receive your information for compliance.
• Aggregated or anonymised data may be used to analyse site trends without identifying users.

Data Security

We use reasonable technical and organisational safeguards to protect your data from loss, misuse, or unauthorised access. All transmissions are encrypted and monitored in accordance with Australian privacy standards.

Your Rights

You may view, update, or request deletion of your personal information at any time.

• Right to access your personal data collected.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion when appropriate.
• Right to object to or restrict certain uses under Australian law.

Cookies Policy

Cookies are used for a better browsing experience and site analytics. View details in our separate cookie policy.

Cookie Policy Cookie Policy

Contact Us

If you have questions, concerns, or wish to discuss your privacy, contact our support team for help.

Changes to This Policy

We reserve the right to update this policy. Any changes will be posted here with a new 'last updated' date.